Terms and Conditions

Thanks for your interest in our products. Here are the terms and conditions that apply to your purchase in order to know your rights and that, if in doubt, do not hesitate to contact us for us to explain how it works indicated. Here details such as the identity of the seller, the process of realization of orders, prices, the right of withdrawal and guarantees are covered. We hope you enjoy your purchase.

These general terms and conditions (the "Terms") apply when you (the "Customer" or "You") takes an order from PuntoBIO ( "Company", "us" or "we") in puntobio.es , (the website").

By accepting these general conditions, confirms that it is over 18 or has the permission of his legal guardian and will comply with these terms and conditions. It also confirms that you have read the information on personal data and cookies and approves the use of such data in accordance with our privacy policy.

We sell products to various jurisdictions and these terms and conditions are set on a global basis. However, in some jurisdictions it could also apply mandatory legislation. We respect those mandatory laws and nothing stated in these terms and conditions shall be construed as a limitation of their statutory rights if these laws give more rights than those set forth herein.

By agreeing to these Terms and Conditions, you understand and agree that any order, purchase or transaction will take place exclusively between the Company and the Customer.

Customer information, etc.

It is your responsibility to provide us with accurate and complete personal information.

Are your responsibility all purchases made with their login data. So be sure to keep secret his login data and without access to unauthorized persons them. If you suspect any unauthorized person has accessed your login information, let us know.
Prices, tariffs, etc.

The prices listed on the website apply to orders placed on the website. All prices are displayed in the currency set on the website and include taxes (depending on where you reside, you may VAT to your purchase does not apply). Unless otherwise indicated on the website, prices do not include shipping fees or for payment, which are paid separately. Note that you can also apply local rates (such as currency conversion fees, credit card fees or banking, sales taxes, tariffs, etc.) depending on their place of residence and local regulations. These rates shall be responsible and will not reimburse you.
Special offers

Sometimes, for specific products, we can provide more favorable than those set forth in these terms and conditions, for example, as regards the extension of the right of withdrawal or free returns conditions. These more favorable conditions only be valid for a limited period, until those specific products are exhausted, and can cancel at any time, in which case these general conditions apply without modification.

Right of withdrawal

You can cancel your order by notifying us within 14 days after the day you received the products ordered. Then you must send a notice of withdrawal with your name, address, email address and order number and specify which products the withdrawal refers, for example, through the website web form. It should also, immediately and within 14 days after the date of withdrawal, refund responsible products canceled. It will be responsible for the condition of the goods during their return, so we strongly recommend that we send them nicely packaged in good condition and boxed and / or recommend original packaging.

When you cancel an order, we will refund the price to be paid for the products canceled, including shipping costs corresponding to the normal delivery (ie, the cheapest method of delivery available, you will not be reimbursed for additional costs for having opted for a express delivery or something similar). However, the amount of the refund any depreciation in the value of the products will be deducted if the depreciation is because you have them handled more than necessary in order to determine their function or characteristics. In addition, only shipping costs will be reimbursed if products are a full order canceled, if not canceled only part of the order. We will pay the amount of the refund as soon as possible and within 14 days after the notification of withdrawal. However, we defer payment until we receive the canceled products or proof that we have sent (certificate of service). The reimbursement will be paid by the same payment method you used to pay for the canceled products, unless otherwise agreed.

The right of withdrawal shall not apply to contracts:

related to a service that has been paid in full, if allowed, when ordering, which began to provide the service and it was recognized that there would be no right of withdrawal once made.
related products or services whose price depends on market fluctuations that are beyond our control and that may occur between your receipt of the products canceled and notification of withdrawal order
related products manufactured to their specifications or have been clearly personalized otherwise
related products may deteriorate or expire quickly
related products with broken seal that are not suitable for return due to health and hygiene reasons, if it is you who have broken the seal
related products which, by their nature, once delivered, combined with other articles so that they can not be separated
related to an audio or video recording or computer software sealed sealed in which you have broken the seal
related to individual editions of a newspaper or magazine
related to digital content supplied intangible media, if you have expressly consented to surrender in that way and acknowledged that there would be no right of withdrawal
related cultural events, sporting events or other leisure activities like, food services, catering services and other similar services, hosting services, freight or car rental, in which we provide service on a particular day or for a period of time.

Warranty and claims

Some of our products may include guarantees. We inform about such guarantees on the website or these terms and conditions. The order confirmation is the warranty certificate. Our warranties cover only defects in the original manufacture and therefore do not cover failures that have occurred as a result or after individual changes of function and / or appearance of products, for example, reconstructions, updates or configurations different products.

Within 2 years (or a longer period if so prescribed by mandatory applicable law) after the day you received the products, you can file claims on defective products in accordance with the law of consumer protection regulations. In that case, you must send us a claim with your name, address, email address and order number and specify the products that the complaint relates for example using the web form of the website. You must also file the complaint as soon as possible after discovery of the defect. Any claim is filed within two months after discovery of the defect is deemed to have been submitted in time.

We will refund the amount of defective products according to consumer protection legislation in force and will assume the costs of returning the products. We will seek such reimbursement within 30 days after the claim if we understand that such reimbursement must take place, but delays may occur depending on the nature of the product. Also we seek to comply with any directive on defective products that have marked the national consumer protection authorities concerned. The reimbursement will be paid by the same payment method you used to pay for the canceled products, unless otherwise agreed.
Limitation of Liability

Whenever mandatory applicable law does not stipulate otherwise, our liability is limited to direct damages and in no event be liable for indirect damages such as loss of income, etc.
Intellectual Property Rights

The website and all its contents are our property or our licensors, and are protected by intellectual property law and marketing. That means that trademarks, company names, product names, images and graphics, design, presentation and information about products, services and other content can not be copied or used without our prior consent written.

We booked a room for mistakes or typographical image on the website, as errors in product descriptions, technical specifications, prices inaccurate or incorrect information about whether stocks of a product. We are entitled to rectify any obvious errors and to change or update accordingly at any time, information on the website.

The website images are illustrative only and do not guarantee the reproduction of the exact number of products that receive an order, or appearance, function or the exact origin of the products.
Changes in Terms

We may modify these Terms at any time. In that case, we will publish the Terms changed on the website, and will enter into force when it has accepted (in connection with a new order placed through the website or while browsing the website).
Applicable law and dispute resolution

In case of dispute, we will strive to fulfill any decision of national authorities relevant consumer protection.

Any dispute concerning the interpretation or application of these terms and conditions shall be governed by and construed in accordance with the laws of the country or state in which we develop our activities and be subject to the non-exclusive jurisdiction of the court of our place of incorporation. The term "non-exclusive jurisdiction" refers to your right to file a claim against us in another jurisdiction where permitted mandatory applicable law.

That is all. We hope you enjoy your purchase.

© 2016 Tienda PuntoBIO. All rights reserved.